The Top 7 Reasons Why You Should Use a Wait Times App

The Top 7 Reasons Why You Should Use a Wait Times App


Many restaurants struggle with wait times and customer service. Customers come to expect a certain standard of service when visiting a restaurant, cafe, or any other eatery. One of the top complaints from customers is excessive wait times for food and drinks. With the growth of digital tablets and apps, it’s now easier than ever for businesses to create software that streamlines their processes and optimizes their workflow. There are many benefits to using an app; they streamline tasks, organize information, and make workers more efficient. It can also help you manage your business better by monitoring sales and inventory efficiently. An app is essentially an extension of your business website in an easily accessible form that can be downloaded on mobile devices as well

Track Which Tasks Are Taking Up The Most Time

One of the best reasons to use a wait times app is to track which tasks are taking up the most time. This will allow you to focus your efforts on the areas that need the most attention. This can help you to ensure that you aren’t short-changing customers in any areas. With wait times monitored, you can also implement better forecasting tools. This can help you plan meals and staff schedules more effectively to reduce down times during the day.

Monitor Food Inventory And Ordering

Food ordering is one of the most important aspects of running a food service business. When you know how many people are visiting your restaurant and what they are ordering, you can make sure that you are always stocked with enough food. A wait times app can track how many people order specific dishes, helping you keep tabs on your inventory. If a certain dish is running low, you can reorder it before customers are impacted.

Help Employees Monitor Waiting Times

Most wait times apps allow you to select a countdown timer for individual tables. This allows staff to monitor how long each table has been waiting. Once the table has reached its wait time, the staff member can then go to the table, take their order, and bring them their food. This helps the staff avoid over-serving customers, and it also helps customers feel less rushed.

Enable Customers To Pre-Order Food

Giving customers the option to pre-order their food can help reduce wait times. With a wait times app, you can allow customers to select their food from a menu, input their desired side orders, and select their drink. The app then places the order and notes it in the system. When the food is actually ready, it is served to the customer automatically. This helps you to serve customers more quickly and reduces the risk of error.

Monitor Customer Feedback For Improvement

By tracking customer feedback, you can better understand what customers like, what they don’t like, and how you can improve your restaurant. Most wait times apps allow you to create surveys that customers can fill out after they have received their food. Customers can then rate their experience and leave suggestions for improvement.

Help Identify Staff Training Needs

Most wait times apps allow management to track their employees’ performance on the job. This includes tracking how long it takes employees to complete their assigned tasks. This information can then be used to determine which staff members need additional training. This can help to cut down on errors and improve customer satisfaction.


Wait times are something that can affect every single business, regardless of scale. From restaurants to coffee shops, cell phone repair shops, and beyond, improving wait times can go a long way towards improving customer satisfaction. By investing in a wait times app, businesses of all types can take a proactive approach to streamlining their processes, optimizing their workflow, and making the best use of their employees’ time.

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